Overview
At Zaideez Organic Foods, your satisfaction is our priority. We take great care in preparing and packaging every order to ensure you receive only the freshest and highest-quality products.
However, if there’s an issue with your order, please review our return and refund terms below.
Eligibility for Returns
Due to the perishable nature of our products, we can only accept returns or exchanges under the following conditions:
You received the wrong product.
The product was damaged, expired, or spoiled upon arrival.
The packaging was tampered with or opened before delivery.
In all cases, customers must contact us within 48 hours of receiving the order.
Non-Returnable Items
For hygiene and food safety reasons, we do not accept returns for:
Items not purchased directly from our official website or authorized stores.
Opened or partially consumed food items.
Products returned after 48 hours of delivery.
Return Process
To initiate a return or refund request, please follow these steps:
Our team will verify your claim and guide you through the return or replacement process.
Contact our customer support team via WhatsApp or email at info@zaideezfoods.com within 48 hours.
Share your order number, a photo of the product, and a brief description of the issue.
Refunds
Once your return is approved, your refund will be processed within 5–7 working days.
If you paid Cash on Delivery, we’ll arrange a bank transfer or store credit refund.
Refunds are issued via the original payment method or as store credit, depending on your preference.
Replacement Policy
If your product qualifies for a replacement, we’ll dispatch a new item at no additional cost. Replacements are subject to stock availability.
Cancellation Policy
Orders can be canceled before dispatch by contacting our support team.
Once shipped, orders cannot be canceled or modified.
Zaideez Organic Foods is committed to delivering honesty, purity, and customer care — every step of the way.